Refund policy

1. Your Statutory Rights

You may have a legal right to cancel an online purchase or receive a remedy if a product is faulty, damaged, unsafe, or not as described. These rights depend on the laws that apply where you live and are not limited by this policy.

For eligible consumer purchases in Germany and the EU, the withdrawal period is generally 14 days from the day you receive the goods. To use a statutory withdrawal right, send us a clear notice within the applicable period. You may use the sample form below, but you do not have to.

2. StillMile 30-Day Money-Back Guarantee

In addition to any statutory rights, eligible purchases are covered by StillMile’s 30-Day Money-Back Guarantee. To request a return under this guarantee, contact us within 30 days of delivery at support@still-mile.com.

Please include your order number and wait for our return instructions before sending the product back. Pack the product securely and include its parts and accessories. Original packaging is recommended where available.

3. Return Shipping Costs

For a change-of-mind return, the customer is responsible for the direct return shipping costs, except where applicable law or a StillMile offer says otherwise.

Estimated return shipping cost for the treadmill from Germany: [insert the amount, or state that it cannot reasonably be calculated in advance]

For defective, damaged, incorrect, or non-conforming products, contact us before arranging a return. Your legal rights and any remedies available under applicable law are unaffected.

4. Refunds

Once we receive and assess an eligible return, we will notify you of the refund decision. Approved refunds will be sent to your original payment method, subject to applicable law. Your bank or payment provider may take additional time to post the refund.

Where the law requires a refund of original delivery charges, we will refund those charges as required. Any voluntary-guarantee refund terms shown when you purchased the product also apply.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, email support@still-mile.com with your order number and a description of the issue. Photos may help us assess the issue, but this request does not limit your statutory rights.

6. How to Contact Us

Email: support@still-mile.com
Website: still-mile.com