Shipping policy

1. Shipping Availability

Available shipping options depend on the delivery address and product. Any available options and applicable charges will be shown at checkout before you place your order.

2. Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays. Processing begins after payment is confirmed.

During busy periods, promotions, or other unusual circumstances, processing may take longer. If we expect a significant delay, we will contact you using the details provided with your order.

3. Delivery Estimates

Most orders are estimated to arrive within 3–9 business days after dispatch. Delivery times are estimates and may vary based on destination, carrier, customs processing, weather, or other circumstances.

The delivery estimate and shipping option shown at checkout should be reviewed before completing your order. Tracking details will be sent when available.

4. Shipping Costs

Shipping costs and available delivery options are shown at checkout before you place your order. Any free-shipping offer applies only to the orders, destinations, and conditions stated in that offer.

5. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other fees may apply. Any such charges collected at checkout will be shown there. If they are not collected at checkout, they may be charged by the relevant authorities or carrier and are payable by the recipient.

6. Tracking and Delivery Issues

When tracking is available, we will email the tracking details after your order has been dispatched. If your tracking has not updated or your order appears delayed, contact us at support@still-mile.com with your order number.

If an order arrives damaged, incomplete, or incorrect, please contact us at support@still-mile.com as soon as possible and include your order number and photos of the issue where available. This does not affect your statutory consumer rights.