Terms of service
1. Orders
By placing an order on still-mile.com, you offer to purchase the selected product. Please make sure your checkout information is accurate and complete.
StillMile may refuse or cancel an order where reasonably necessary, including because of a payment issue, suspected fraud, incorrect pricing, product unavailability, or a technical error. If we cancel an order after taking payment, we will refund the amount paid.
2. Products
We make reasonable efforts to describe and show our wooden treadmills and other products accurately. Minor differences in appearance, packaging, color, or specifications may occur.
3. Pricing and Payment
Prices and currency are shown on our website. Any shipping charges, taxes, duties, or other charges collected by StillMile will be shown before you submit your order. Any import duties, taxes, or fees charged separately by customs authorities or carriers will be disclosed before you order, where applicable.
Payment must be completed using an available payment method.
4. Shipping and Delivery
Orders are generally processed within 1–3 business days. Estimated delivery is 4–9 business days after shipment. Delivery estimates may vary by destination and are not guaranteed. Current destination-specific estimates and shipping details are provided in our Shipping Policy and at checkout.
If we learn that we cannot ship an order within the time stated, we will notify you and explain the available options, including cancellation and a refund where required by law.
Tracking information will be provided when available. Delivery may be affected by circumstances outside our reasonable control.
5. Free Shipping
Free shipping applies only to eligible orders and destinations where it is advertised. Any applicable conditions will be shown before checkout.
6. Withdrawal, Returns, and Refunds
StillMile offers a 30-Day Money-Back Guarantee on eligible purchases, subject to the conditions in our Return and Refund Policy.
This guarantee is additional to, and does not replace or restrict, any cancellation, withdrawal, return, refund, repair, replacement, or other rights you may have under the laws that apply to your purchase. Please see our Return and Refund Policy for instructions, deadlines, return arrangements, and refund details.
7. Damaged, Defective, Incomplete, or Incorrect Products
If your product arrives damaged, defective, incomplete, or incorrect, contact support@still-mile.com. We may ask for your order number and photographs or videos to help assess the issue. This does not limit any rights or remedies available to you under applicable law.
8. Statutory Rights and Commercial Warranties
Your rights and remedies under applicable consumer protection laws remain unaffected. Any separate commercial warranty applies only if StillMile expressly offers it and provides its terms with the product. A commercial warranty does not replace statutory rights.
9. Order Cancellation
To request cancellation, contact support@still-mile.com as soon as possible. We cannot guarantee cancellation after an order enters fulfillment or has shipped. This does not affect any cancellation rights you may have under applicable law.
10. Promotions
Promotional offers and discount codes may have additional conditions. We may change or discontinue an offer where permitted by applicable law. The terms of an offer will be provided when it is advertised.
11. Consumer Rights
These Terms of Sale do not exclude, restrict, or replace any consumer rights or remedies that cannot legally be excluded, restricted, or replaced in your country or region.
12. Liability
Nothing in these Terms excludes or limits liability, rights, or remedies that cannot legally be excluded or limited. Otherwise, liability is governed by applicable law.
13. Changes to These Terms
We may update these Terms of Sale from time to time. The version in effect when you place your order will generally apply to that order, subject to applicable law.
14. Contact
StillMile Customer Support
Email: support@still-mile.com
Website: still-mile.com